Functionality of Salesforce

Functional Overview of Sales force
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Marketing Administration	Marketing Sales	Sales force Automation	Customer Acquisition	Customer Acquisition
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-Campaign Management	-Lead Management	-Account Management	-Sales Management	-Case Management
		-Contact Management		|
		-Activity Management		-Email- To-Case
		-Cloud Scheduler		-Web-To-Case
		-Opportunity Management		-Case Queues
		-Service Cloud		-Assignment Rules
		-Forecast Management		-Escalation  Rules
				-Early Triggers