Salesforce
CRM Record Lifecycle::
Marketing administration
Ø Campaign
management
Ø Campaign
planning
Ø Campaign
setup
Ø Campaign
creation
Ø Campaign
execution
Ø Campaign
responses
Ø Campaign
effectiveness
Ø Lead
management
Ø Standard
lead fields
Ø Lead
business process
Ø Creating
Leads in Salesforce CRM
Salesforce
automation
Ø Account
management
Ø Contact
management
Ø Activity
management
Ø Cloud
Scheduler
Ø Cloud
Scheduler setup
Ø Cloud
Scheduler requesting a meeting
Ø Opportunity
management
Service
cloud
Ø Case
management
Ø Email-to-Case
Ø Web-to-Case
Ø Case
queues
Ø Assignment
rules
Ø Escalation
rules
Ø Early
triggers
